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Find answers to common queries below.
Feel free to reach out if you need further assistance.

Aparthotels

    Do you accept long stays?

    We accept long stays at the apartments.

    Is cleaning included?

    Absolutely! Coeo provides cleaning services for your convenience.

    Detailed cleaning instructions will be provided upon arrival.

    Is the apartment safe?

    Absolutely safe! Malaga is a safe city, and our buildings have:

    • Electronic keycard access (unique code per stay)
    • Security cameras on every floor.
    Can I choose an apartment?

    We assign apartments by category (size, amenities) to ensure a comfortable stay for all. If you have a floor preference (e.g., ground floor), let us know upon booking – we’ll try our best to accommodate it! 

    All apartments within a category offer the same size, layout, and amenities, regardless of floor level.

    What is your Cancellation Policy? Coeo Apartments

    Our cancellation policy depends on how you booked your reservation:

    Reservations made through an agency: Free cancellation up to 5 days before your arrival date.
    Reservations made directly on our website: Free cancellation up to 3 days before your arrival date.

Sunset tour

Experiences Faqs

    Can I book any activities in advance?

    Sure, If an activity is confirmed, you can lock it in early. It’s a smart move, especially for day trips – they tend to fill up fast. So if something interests you, booking ahead is a good idea.

    Are there any special events during holidays or festivals?

    Yes, we often organize special events during holidays and local festivals. These can include themed parties, special dinners, and group outings to local events.

    If the activity is canceled do I receive a refund?

    Absolutely! If the activity is canceled due to the weather or any other reason that we are responsible for, you can ask for a refund at our reception desk.

    What if the weather is bad?

    Malaga almost always treats us with good and sunny weather but for outdoor activities, we have backup plans in case of bad weather. We may either reschedule the activity or offer an alternative indoor event.

    Can non-guests join the activities?

    Absolutely! Our doors are open to everyone. Whether you’re staying with us or just passing through Malaga, you’re welcome to jump into any of our activities.

    When do activities usually start?

    Most of our fun starts in the afternoon, but we mix it up. For example, the day trips and tours often get going in the morning for early birds.
    Want the latest schedule? Visit our Experience Page or check out our social media to stay in the loop!

    Do I need to bring anything special for the activities?

    Most activities are good to go as you are, but some might need a bit of prep. For example, for the sunset tour, we recommend comfortable sportswear and water. Detailed information for each activity, including what to bring and meeting points, will be provided when you sign up.

    How can I sign up for an activity?

    You can sign up for activities at the Experience desk at the bar of our hostel or on your online guest app.

    Are the activities free or do they have an extra cost?

    Some of our activities are free, while others may have an extra fee. Detailed information is available from our experienced team on-site at Coeo Pod Hostel or in our email experience@coeolife.com.

    What kind of activities does the hostel offer?

    We’ve curated a nice mix of experiences for you. Think free walking tours, trivia nights, beach volleyball, yoga, day trips, and more. Love art? Try our wine & paint sessions. Want amazing views? Join our sunset tours. Check the activity board or ask at reception for what’s on – there’s always something fun happening!

Regina lounge

General Questions

    Do You Offer Activities and Experiences?

    Absolutely! We have a daily line-up of activities and trips. For more information, check out our Experience page or contact the Coeo Experience Team.

    Can you share some tips about Malaga?

    Of course, Coeo goes beyond comfortable stays! We’re a community that loves to connect

    Join our Coeo Social Club and meet our friendly Coeo Experience Team. They’ll share all the exciting activities and events planned for guests, and help you discover hidden Malaga gems for your own adventures!

    Can I smoke inside the property?

    Our House is a smoke-free area.

    Can I Park my car nearby or my bike inside the property?

    We are in the historic center and there are many areas restricted to traffic. We recommend leaving your car in a paid parking lot. There are several and you can also store your bicycle there.

    Can I bring my lovely pets?

    While we love furry friends too, Coeo is currently unable to accommodate pets. This ensures a comfortable and allergen-free environment for all our guests.

    Are guests under 18 allowed?

    Yes, but only when they are accompanied by an adult.

    Do I need a credit card to make a reservation?

    To secure your stay at Coeo a valid credit card is required at the time of booking. This applies to reservations made through both our website and third-party agencies.

    We prioritize your security. Our reservation system utilizes encryption and tokenization technology to safeguard your credit card information.

    We accept Visa and Mastercard.

    Do you have a coworking space or work area?

    Sure! At Coeo Pod Hostel, our Regina Lounge is a versatile space where you can work, read, listen to music, chat with fellow travelers, and just relax. The Regina Lounge is exclusively for guests of Coeo, from all our properties.

    Is there Free Wifi?

    Yes, we provide free Wi-Fi throughout the property, including your room, and common areas.

    Do you offer luggage storage?

    Absolutely! Coeo Pod Hostel offers convenient luggage storage for your bags before or after your stay.

     

    • After check out, for a small fee of €3 per day, you can securely store your luggage with our staff.
    • Guests from apartments and those who book directly on our website enjoy complimentary luggage storage.
    Do you have Breakfast service?

    Coeo Pod Hostel can fuel your Malaga adventures with a delicious breakfast service! We focus on healthy Mediterranean flavors to keep you energized throughout your stay. (Breakfast is not included in the room rate but can be added to your reservation)

    Prefer to sleep in? No worries! Our on-site bar has a menu where you can choose your breakfast favorites at your own pace.

    Room service? We also can deliver breakfast directly to your apartment!

    What time is check-in?

    The official check-in time at Coeo Pod Hostel starts at 3:00 pm. However, we understand that travel plans can sometimes be fluid. We will always do our best to accommodate early arrivals if your room is ready.

    What time is check-out?

    Check-out time at Coeo is 11:00 am.

    Do You Have a Physical Reception?

    Yes, we do! Our 24-hour physical reception is located at Coeo Pod Hostel. While our apartments don’t have individual receptions, the main reception at the hostel is just a short 5-minute walk from each apartment building. We’re always here to assist you!

    How can I book?

    Our Website is the best place for that!
    There you will find the best prices, daily offers, and the most complete and accurate information, as well as good pictures.

Getting in

    What time is check-in?

    The official check-in time at Coeo Pod Hostel starts at 3:00 pm. However, we understand that travel plans can sometimes be fluid. We will always do our best to accommodate early arrivals if your room is ready.

    How do I register and get instructions to check in?

    Our online check-in process is simple and convenient:

    2 days before your arrival: we’ll send you an email with instructions for checking in online – it will save you time if you do it before your arrival.

    If you’re a hostel guest, it’s enough to complete the online check-in.

    If you’re an apartment guest, for an extra personal touch: add a WhatsApp number – you can choose to receive information and updates about check-in that way. Once you’ve registered all guests and completed the check-in process, Coeo team will contact you on the day of your arrival to send you all the instructions for entering your apartment.

    Prefer to check in in person? Our friendly staff at Coeo Pod Hostel (located a maximum of 5 minutes walk away) are available 24/7 to help you.

    Tip: Check our website for the hostel address before you arrive.

Groups

    Do you accept large groups?

    For group reservations, Coeo has a separate policy to accommodate the specific needs of larger parties. Please contact us at groups@coeolife.com.

Pod Hostel

    Do you provide linens and towels?

    We provide the following in your room:

    • Fresh linens: Sheets and a comforter cover for a restful sleep.

    • Towels: A shower towel and a washcloth for your convenience.

    What are the coffee bar’s opening hours?

    The Coeo Pod Hostel coffee bar is open daily to fuel your adventures!
    Weekdays: 8:00 am to 15:00 and from 19:00 to 22:00
    Weekends: We extend the fun and are here for you until midnight.

    Can I Organise a Party in the hostel?

    Coeo Experience Team take care of everything for you. You can find the team in the bar or ask to schedule a meeting at the reception. Let our team help you plan your fun and enjoyment in Malaga: tours, trips, adventures, parties, just name it.

    Can I bring a friend to hang out?

    While only registered guests can access pods (due to security measures using personal key cards), you’re welcome to bring friends to relax and socialize in the Coeo Bar.

    Do you offer cleaning service?

    Coeo Pod Hostel offers a clean environment. Our friendly staff can freshen your pod upon request every 3 days and towels/linens are changed every 5 days (extra changes available).

    Can I book a long stay?

    Absolutely!
    The maximum stay length in Coeo Pod Hostel is 28 nights.

    Do you provide Toiletries/Hair dryers?

    Coeo Pod Hostel offers essential amenities to keep your stay convenient:
    In the bathrooms: We provide hand soap and hand towels for your use.
    In the showers: We offer organic shampoo and shower gel.
    Hair dryers: At the reception. Just come and ask 🙂

    Do you provide earplugs?

    Rest assured, we’ve got you covered (literally) in case you need a little extra peace and quiet.

    Do you offer a Laundry and Iron service?

    Yes, we have a washing machine and a dryer that you can use for a small fee. Also, we keep an iron and ironing board in the reception. Feel free to ask 🙂

    Do you offer a Kitchen and a Fridge?

    Yes and yes. Bring your own food, keep it in the fridge, heat up your soup or noodles, make yourself a salad, or prepare a snack.

    Do you offer female-only rooms?

    Coeo Pod Hostel offers a comfortable and secure environment for all solo travelers.
    our largest room is a female-only pod room with 14 pods.

    Is there a curfew?

    Never. You are free to come and go whenever.
    While we don’t have a formal curfew, we kindly ask that you return quietly after late-night adventures, considering fellow travelers who might be sleeping.

    What famous landmarks can we find near Coeo Pod Hostel?

    Coeo Pod Hostel boasts an incredible location! Within a 2-minute walk, you’ll find some of Malaga’s most famous landmarks:
    Alcazaba Fortress: Explore this stunning Moorish palace and immerse yourself in Malaga’s rich history.

    Picasso Museum: Delve into the life and works of the iconic artist Pablo Picasso, who was born in Malaga.

    Roman Theatre: Step back in time and discover the remains of this ancient Roman theatre.

    Malaga Cathedral, the harbor, and many charming shops and restaurants are also within walking distance. Our staff is also happy to recommend hidden gems and must-see sights.

    Can I make changes to my reservations? Coeo Hostels

    Absolutely! We understand that travel plans can sometimes change. You can modify your existing reservation, subject to our policy:

    • Reservations made through an agency: Changes can be made free of charge up to 3 days before your arrival date.
    •  Reservations made directly on our website: Changes can be made free of charge up to 2 days before your arrival date.
    What facilities are available in the Pod?

    The Pods are equipped with everything you need for a comfortable stay. Each pod includes:
    – Lighting
    – Power socket
    – USB port
    – Closet
    – Mirror
    – Air conditioning
    – Free high-speed Wi-Fi
    Your cabin is private and accessible using a keycard. Showers and toilets are shared, providing a balance of privacy and convenience.

    Is there a difference between an Upper Pod, a Down Pod, and a Single Room?

    Yes, there is! In a Down Pod, your bed is on the ground level, providing easy access. In an Upper Pod, you’ll climb a few steps to reach your bed, giving you a cozy, elevated sleeping experience. Both types of pods offer the same comfort and privacy. A Single Room, on the other hand, is a traditional private mini room with its own space and amenities.

    Where are you located?

    Right in the city center of Malaga. Our address is C/ Beatas, 20, 29008, Málaga.

    What is your cancellation policy? Coeo Hostels

    Our cancellation policy depends on how you booked your reservation:

    Reservations made through an agency: Free cancellation up to 3 days before your arrival date.
    Reservations made directly on our website: Free cancellation up to 2 days before your arrival date.

    What is a pod?

    A pod is a new way to stay comfortably, privately, and affordably. Our pods offer a unique blend of privacy and convenience. Each pod is a small, private space where you can feel safe and comfortable, enjoying all the amenities of a single room. While you’ll share bathrooms and showers with other guests, your pod provides a personal sanctuary where you can relax without being disturbed. Enjoy the perfect balance of independence and community during your stay!

Reservation and cancellation

    Do I need a credit card to make a reservation?

    To secure your stay at Coeo a valid credit card is required at the time of booking. This applies to reservations made through both our website and third-party agencies.

    We prioritize your security. Our reservation system utilizes encryption and tokenization technology to safeguard your credit card information.

    We accept Visa and Mastercard.

    What is your Cancellation Policy? Coeo Apartments

    Our cancellation policy depends on how you booked your reservation:

    Reservations made through an agency: Free cancellation up to 5 days before your arrival date.
    Reservations made directly on our website: Free cancellation up to 3 days before your arrival date.

    How can I book?

    Our Website is the best place for that!
    There you will find the best prices, daily offers, and the most complete and accurate information, as well as good pictures.

    Can I book a long stay?

    Absolutely!
    The maximum stay length in Coeo Pod Hostel is 28 nights.

    Can I make changes to my reservations? Coeo Hostels

    Absolutely! We understand that travel plans can sometimes change. You can modify your existing reservation, subject to our policy:

    • Reservations made through an agency: Changes can be made free of charge up to 3 days before your arrival date.
    •  Reservations made directly on our website: Changes can be made free of charge up to 2 days before your arrival date.
    What is your cancellation policy? Coeo Hostels

    Our cancellation policy depends on how you booked your reservation:

    Reservations made through an agency: Free cancellation up to 3 days before your arrival date.
    Reservations made directly on our website: Free cancellation up to 2 days before your arrival date.

Still need some help?
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